Refund policy

Unshipped orders

Paid orders can be cancelled before dispatch. You receive a full refund to the original payment method.

Shipped disposable products

Once a disposable order has been dispatched, it cannot be returned.

Lost or damaged parcels

If a parcel is lost or arrives damaged, contact us. After verification we reship free of charge. Dispatch times and tracking are set out in our shipping policy.

Cancellation after customs

If an order is cancelled after the parcel has reached customs, fees are deducted based on the actual loss incurred. The remainder is refunded to the original payment method.